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10/22 News Release

Updated: Feb 9, 2021

New enhancements to EDD's UI Call Center launching tomorrow morning

  • Moves all call center agents to one virtual platform eliminating confusion about what call center lines provide what service

  • Three UI call center numbers available between 8am - 8pm, seven days a week

  • Includes calls in Spanish, Cantonese, Mandarin, and Vietnamese languages with TTY service

  • Based on reason, call will be directed to specific rep with most applicable skillset

  • Self-service options are still available for payment details, tax form info, or to certify via Tele-Cart

Online Access for Work Sharing Program

  • Available online for new workers seeking work sharing benefits

  • When employer faces a temporary setback and must cut back hours and wages, employees can collect UI benefits to help fill in the gap. This helps employees fro hardship and employers expense of recruiting, hiring and training new employees when business is back up

  • More on work sharing here

Anti-fraud efforts

EDD currently knows of 350,000 debit cards that have been frozen due to fraud indicators (including high number of claims at a single address) More about fraud and penalties here

My card froze, what should I do??

Anyone impacted by this should take the following actions:

  • If you received e-mail, text, or mailed notice from EDD to request you to provide ID verification documents, visit the website, log in and upload the documents through the Document Upload feature.

  • Payments will be re-established for claimants that are verified

  • If you need help go to AskEDD

My card is frozen and I haven't received anything from EDD though?

It's likely Bank of America froze the card due to suspicious activity. Call Bank of America at 1.866.692.9374

What happens if I don't respond to EDD's communications?

You will get a notice fo disqualification and appeal rights will be sent as part of the claim shut down process.

Full EDD News Release here


EDD included a flow chart for those who want to understand all the programs. Clickable links in this PDF.

Any more updates about LWA??

The 6th and final weed of LWA is being issued and have paid many claimants. More about LWA here

What are the LWA Eligibility requirements?

  • Minimum of $100 or more weekly benefit award. If you're weekly benefit award on your main page is less than $100 - you do not qualify. Sorry :(

  • Received payment on claim between July 26 and August 15

  • Must self-attest that you are unemployed/partially unemployed due to disruptions caused by COVID-19

If you had excessive earnings, were fully employed, or disqualified -- YOU DO NOT QUALIFY FOR LWA


Additional Tools & Resources

NEW: direct Unemployment Guru Help

We are now servicing people who have claims that have been stuck for months or those who need assistance with appeals. If you have other questions you can ask in our forum which we check periodically.

Tools & Calculators

Unemployment Gurus has tools and calculators to figure out those really confusing questions:

  • How much can I earn and still qualify for the FPUC $300 from the new stimulus?

  • Do I qualify for FED-ED?

  • How much will I get if I work?

  • What is my standard base period?

  • Do I qualify for LWA?

  • Am I eligible for UI?

Preview tools here


FAQcaui partnered up with Riveter. Join for free and access dozens of discounts to services, all custom negotiated to support unemployed Americans or use code FAQCAUI for additional offers.



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We've helped thousands get the unemployment benefits they deserve. For just $25, schedule your 30-minute consultation now.

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