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Identity Verification

Updated: Feb 16

Should I upload my documents or use ID.me to verify my identity?

If your claim was SUSPENDED you MUST use ID.me to verify your identity

If you are offered to upload in your online UI account, you'll get a message to upload documents via mail or in your inbox.

  • You have 10 calendar days from the MAIL DATE listed on your Request for Identity Verification form (DE1326C)

  • Provide two documents 1) photo ID document and 2) additional ID document

  • View the list of acceptable documents for identity verification

  • If you need more time: call 1-866-401-2849 or mail a request to the address on the form




I need to verify my identity but I'm not sure what to do?

  • Here is a step-by-step guidance to validate your identity

  • YouTube video guide to verifying ID



My 10 day window of verifying identity is almost up! Am I going to lose my benefits?

  • EDD Newsletter says they are extending the time to verify your identity from 10 days to 30.

  • Any identities not validated by February 15, 2021 face disqualification and will issue determination notice with appeal rights

  • NOTE: Many people are recently getting notifications that their ID is verified via ID.me

I've verified... I don't see any changes on my account, why?

  • It takes 7-10 days to determine whether or not you meet all other eligibility requirements

How can I avoid delays in verifying my identity?

  1. Make sure information matches. You would be surprised how many people mess up one number or letter. This has happened with EDD claims as well. Make sure to check your name, date of birth, and social security number matches information on file with the Social Security Administration (SSA) or the Department of Motor Vehicles (DMV). For example, if you changed your name but DID NOT notify the DMV... you should have whatever matches with the DMV information.

  2. Provide correct documentation. DO NOT provide expired documents! Make sure they have the correct name or date of birth. This even includes double checking your own birth certificate.


Why was I unsuccessful in verifying my identity?

It could be because:

  • Submitting unreadable photo

  • Submitting a phone number that is not associated with the individual's name or address

  • Credit report is locked, frozen, or contains erroneous information

  • Individuals are already verified identity with ID.me or had an error or typo on their submission

I'm waiting for my ID to be verified. Should I still continue to certify?

  • Yes, continue certifying to avoid delays.

Why am I having issues with ID.me?

You may be experiencing issues due to the following:

  • You recently moved.

  • Your credit report is locked or frozen.

  • Your credit profile contains incorrect information.

  • You already verified your identity using ID.me.

  • Your submission has an error or typo.

  • You submitted expired documents.

  • You submitted an unreadable photo. Review the tips for creating digital copies of documents.

  • You submitted a phone number that is not associated with your name and address.

ID.me might be able to verify your identity in other ways. Look for the Verify identity on a video call button to complete a video chat with a Trusted Referee and complete your identity verification.


What are acceptable documents for ID verification?


Acceptable documents for Identity Verification here.




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